Clear Flight
Privacy Policy
Last Updated: 07 October 2023
At Clear Flight, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you interact with our products and services as a customer. Please read this policy carefully to understand how we handle your personal information.
1. Information We Collect
1.1 Personal Information: When you use our services, we may collect personal information, including but not limited to your name, email address, postal address, and payment details. We collect this information when you make a purchase, create an account, or contact us for support.
1.2 Course Usage Data: We may automatically collect data related to your usage of our online courses, such as course progress, quiz scores, and completion dates. This data helps us improve our courses and provide a better learning experience.
1.3 Technical Information: We may automatically collect technical information about your device and how you interact with our website, such as your IP address, browser type, and operating system.
2. How We Use Your Information
2.1 Course Delivery: We use your personal information to deliver online courses you have purchased and to provide support, including responding to your inquiries.
2.2 Payment Processing: Clear Flight does not directly handle the processing of your payment information. Payments are handled securely by Stripe (https://stripe.com/) to complete your purchases of our products and services. At no time do we, Clear Flight, have access to your credit card or debit card information.
2.3 Improving Our Services: We may use course usage data and technical information to analyse and enhance our courses, website performance, and user experience.
2.4 Communication: We may use your contact information to send you course-related updates, information about your account, and marketing communications. You can opt-out of marketing communications at any time.
3. Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy or as required by law. Once your data is no longer needed, it will be securely deleted or anonymized.
4. Data Security
We take data security seriously and have implemented appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.
5. Third-Party Services
We use third-party service providers to process payments and analyse website usage. These providers have their own privacy policies and may collect and use your information in accordance with their policies. These providers are Stripe (https://stripe.com/) and Google Analytics (https://analytics.google.com/). We recommend reviewing the privacy policies of these providers for more information.
6. Your Rights
You have the following rights regarding your personal information:
6.1 Access: You can request access to the personal information we hold about you.
6.2 Rectification: You can request corrections to inaccurate or incomplete personal information.
6.3 Erasure: You can request the deletion of your personal information in certain circumstances.
6.4 Data Portability: You can request a copy of your personal information in a structured, commonly used, and machine-readable format.
6.5 Withdrawal of Consent: You can withdraw your consent to the processing of your personal information at any time.
To exercise your rights or if you have any questions about our Privacy Policy, please contact us using the information provided in Section 8.
7. Changes to this Privacy Policy
We may update this Privacy Policy to reflect changes in our data practices or legal requirements. We will post any revisions on our website, and the updated Privacy Policy will be effective immediately upon posting.
8. Contact Us
If you have any questions, concerns, or requests related to your personal information or this Privacy Policy, please contact us at:
info@clearflight.co.uk
By using our services, you consent to the collection and use of your personal information as described in this Privacy Policy. Thank you for choosing Clear Flight for your online pilot training needs.